A Site About Bad Bosses That Names Names!

A number of years ago, I wrote an article for The Albuquerque Journal titled “How to Set a Bad Manager on a Better Path”. At that time, I remarked that if one did a Google search on the keywords “bad manager” there would be more than 7 million hits.  Now the same search yields more than four times that number.  And what is more striking is that the websites devoted to the topic of “bad managers” have gone from telling stories about them to actually rating them – and naming names!

One such site is http://ebosswatch.com.  The basic premise of this site is that workplace bullying is fast becoming THE critical work place issue and that “nobody should have to work for a jerk”. So this site allows employees to rate their bosses and lists the results by name and organization.  Since I spend a lot of my time teaching new and experienced managers how to be great managers, I did a quick search of my client organizations and fortunately found them missing from the list!

Bad managers have been around for decades. And study after study indicates that employees leave organizations for reasons related to a bad boss. Conversely, more recent research from within major companies shows that great managers help employees feel totally engaged and willing to go that extra mile. So why does the problem persist?

I think there are at least three reasons:

  1. Organizations promote outstanding individual contributors into the management role by making the assumption that a great individual contributor will also be a great manager. The reality is that being a successful manager requires an entirely different set of competencies than being a successful individual contributor.
  2. Many organizations take a “they’ll figure it out approach” to training new managers.  Unless an organization helps a new manager become self-aware, value style differences, manage performance, and realize that they are now accountable for getting work done through others, the probability of that new manager being successful is left totally to chance.
  3. Many organizations are scared to deal with a jerk.  Unlike fine wine, bad managers will not improve with age.  Organizations need to hold managers accountable for not only what business results they achieve, but how they achieve them and deal swiftly with problem managers.

I am interested in hearing your thoughts about the causes and cures for the persistent problem of bad managers.

Play Nice with Others: How to Work with Generation Y

This is a guest post from Matt Cheuvront and is part of the Guest Blog Grand Tour over at Life Without Pants. Want to learn more about Matt Cheuvront & see how far the rabbit hole goes? Subscribe to the Life Without Pants RSS feed & follow him on Twitter to keep in touch!

Greetings from an over-entitled, conceited, Generation Y know-it-all! Nice to meet you , I’m the twenty-four year old guy on your team that Bossman just brought on board and you’re not quite sure how to work with¦

I get it , I understand that Generation Y gets a bad rep. We’re not willing to settle , we are habitual askers of “why” and we always want our work to have meaning , and yes, sometimes we think we’re smarter than you and don’t give you enough credit where credit is due. But hey, maybe we deserve a little respect as well.

Inter-office politics are never fun , I’ve seen my fair share of drama and gossip in the workplace, even in my short term in the “career world”. It can get ugly, even uglier when you don’t take time to understand what your team wants and needs, and how to best get everyone working on the same bandwagon together.

For what it’s worth , I’m here to help , I’m here to tell you that all youngin’s like me aren’t that bad , that we can bring a lot to the table , but we want you to bring just as much. Here are three MAJOR points to focus on when working with the Generation Y community.

Stop stifling our creativity

Four words: Micromanagement sucks, encourage innovation. People my age want meaningful work , we want something we can invest our all into. The minute you start breathing down our neck , the minute your stop trusting us to do good work , is the minute that trust is breached and the creative juices come to a screeching halt. This isn’t so much a Generation Y thing as it is an “everyone” thing. When you hire someone , you hire someone assuming you can trust them to do their job, right? So what’s the point in hand-holding and micromanaging every step of the way? Loosen the reigns a bit and, until you have to, give your team some freedom to think creatively, set goals, and meet them on their own.

We want to learn from you

We’re young, we’re brash, and we think we know everything. Well heads up , we don’t. Not at all. And to top it all off , we actually want to learn from you. Generation Y (speaking collectively here) is hungry for knowledge , we read , we blog , we network with others, and for what? To learn – challenging ourselves to try new things and think in new ways. So when you bring us on board, you’ve got to be willing to help us learn. Not only will it help someone like me mature and grow into the role , it will help you by developing your team , setting them up for long term success. Don’t shrug us off as know-it-alls, be open to helping your younger team members learn and grow.

We’re the same as you

Really , I get tired of hearing that Generation Y is so different , that we are the ones who want meaningful work, wanting to be trusted and craving freedom. Come on…that isn’t Generation Y, that’s everyone. This post isn’t even about Gen Y (are you starting to get it now?) , it’s about effectively running any business with any demographic. The number one way to build a successful business is to establish outstanding relationships , both internally and with your clients/customers. And every relationship starts with trust. You trust me , I trust you , and we all live happily ever after.

What thoughts do you have about Generation Y in the workplace? Do you have any examples from experience?

It’s Hard to Work & Play Well With Others When You Hate Your Job!

“For over 90 years, The Conference Board has created and disseminated knowledge about management and the marketplace to help businesses strengthen their performance and better serve society. The Conference Board operates as a global independent membership organization working in the public interest. It publishes information and analysis, makes economics-based forecasts and assesses trends, and facilitates learning by creating dynamic communities of interest that bring together senior executives from around the world.” (From Conference Board Website)

On Tuesday January 5, 2010, The Conference Board released the results of a survey that indicated the lowest level of job satisfaction among American Workers in the last 22 years. Survey results showed that only 45% of Americans are satisfied with their work. What is even more significant is that 64% of workers under age 25 are unhappy in their jobs. In some workplaces, it is challenging to work and play well with others on a good day; it is particularly difficult to do so when you hate your job.

The last time job satisfaction was this low was back in the late 1980′s when most American workers were experiencing the results of the Reagan Administration’s “trickle-down economics”. And on October 19, 1987 (Black Monday), the Dow Jones Industrial Average dropped 508 points or 22.61% in ONE day. It was also a period that saw the beginnings of process re-engineering in which American Corporations began to systematically eliminate something called “non-value-added jobs”. The pessimism that stemmed from both events certainly took its toll on job satisfaction.

One of the conclusions of the current study is that this level of job dissatisfaction it could stifle innovation and hurt American industry’s competitiveness and productivity. And it may lead to older workers being less likely to share their knowledge and experience with younger ones. I find this last statement to be the most disturbing.

Jason Dorsey, the self-proclaimed “Gen Y Guy” talks about the fact that Gen Y does not want the Baby Boomers to retire because they know things Gen Y does not – like long division and state capitals! Now Jason’s talks are very entertaining and everyone usually has a good laugh. However, the reality is that Boomers do know things that Gen Y does not that directly impact the sustainability of American business organizations. If that knowledge transfer between the older and younger workers does not occur, it will be difficult for companies to continue to move forward. Yes, Gen Y workers seek the opportunity to “show what they can do”, however, if they lack an understanding of the context of how a company works and the rationale for why things have occurred in the past, they may truly be “rebels without a cause”.

Who Plays the Fifth Business Role in Your Business?

This obtuse title needs a little explanation. One of my favorite novelists is the late Canadian writer Robertson Davies. Perhaps his most famous work is the first book of the Deptford Trilogy, Fifth Business. The author explained the book’s title as a theatrical term – a character essential to the action but not a principal, “called the Fifth Business in drama and opera companies organized according to the old style.” In the spirit of full disclosure, Davies later admitted that he invented the term. However, I think it is a great term and my total immersion in the Minneapolis theater scene triggered a memory trace of Davies’ and the fifth business role in any production.

I also believe it has some applicability to organizations. In any organization, we typically know who the “leaders are because they are the ones with the titles – the principals as Robertson Davies would say. However, there are others in the organization – “characters that are essential to the action – whose absence would be extremely obvious. They are the ones who don’t just get work done. They are so tuned into the organization and how things work that they can really make things happen.

For example, I recently facilitated an off site leadership team meeting. We had an extremely successful session that would not have been nearly as productive if the person assigned to handling all of the logistics and meeting arrangements with the hotel were not there. Not only did Mary have things running like clockwork, she brought the whole event in under budget!

So take a minute to think about the people who play those fifth business roles in your organization and send me their story.

Style and Education as Diversity Issues

When workplaces introduced “diversity into the organizational lexicon, it usually referred to racial, ethnic, and/or gender diversity. Recently the importance of style and generational diversity has received attention as well. I’ll offer a few thoughts on style diversity in this post and consider generational diversity at Working With Twentysomethings.

There are many style tools in use today. One of the oldest, most common, and most well researched is the Myers-Briggs Type Indicator® (MBTI®). The MBTI®, which has been in use since right after World War II, is based upon Carl Jung’s personality type theory. The MBTI® provides information about our preferences regarding where we get our energy, how we perceive data and make decisions, and whether we prefer to orient ourselves to the external world in a structured or flexible manner.

While it is no surprise that we are generally more comfortable being around people who are similar to us, we also learn that life can be richer and more interesting when we choose to be with those who are different from us in some way. The MBTI® is no exception. We tend to be more comfortable around people with the same type preferences because it is easier to relate to them. However, people who have similar style preferences, also tend to share the same blind spots. So surrounding ourselves with people who have styles different from us opens the possibility of richer conversations and better decisions that benefit from those different perspectives.

Sometimes I will see organizations where there are one or two style preferences that predominate. And by the organizations’ own admission, everyone seems to see the world the same way. What I have noticed is that when one style preference is in the majority, an organization may unconsciously continue to hire people with that same preference. So the style of the organization can get more homogeneous.

As an aside, the same phenomenon exists when a company tends to recruit talent from the same schools year after year. As a Princeton graduate, I can say that the senior thesis and the instructional method of using small classes called preceptorials has a profound effect on shaping the way students from that institution think. The senior thesis is an 18,000-word research paper that all students complete in order to graduate. The preceptorial method, introduced in 1905 under Princeton President Woodrow Wilson’s leadership, is a method of study in which a small group of students meets in regular sessions with a faculty member. As a result of the senior thesis experience you learn how to research a problem, think critically, and write coherently. And when you are in a small class with your professor and six to eight other students you learn to be prepared. If I work in a company with only Princeton graduates, I know we will have had those common experiences and I will have a pretty good idea of how people will approach a problem. What I lose is the diversity of thinking that would come from being with other smart people who have had a different academic experience , and learned from different teachers.

So, while the diversity tension that comes from bringing together different styles and academic experiences can be challenging, those different perspectives can pay dividends for a company.

Confessions of a “Serial Doer”

When my friend Kelly asks her husband Don why he has not made more progress on the myriad of projects on his “to do list, he informs her he is not very good at multi-tasking. Don, in fact, is a self-proclaimed “serial doer ,someone who completes one thing at a time.

I can now explain the conspicuous infrequency of postings to this blog as a result of my strong tendency toward serial doer behavior. My mother’s insistence on doing “first things first probably contributed to this tendency. (Although I’m not certain I can even use the phrase “first things first anymore because Stephen Covey trademarked that expression years ago , which is a whole other topic , but I digress). Now don’t get me wrong, I can multi-task when necessary. However, the serial doer approach is my preference.

So for the last few months I have been taking care of one thing at a time in my relocation back to Minneapolis. I won’t bore you with the details. However, I’ve been collecting material for possible posts and I am back in blogging mode. I’ve also had a chance to update the site so it now has a new look. And for those subscribers who are interested, you can follow me on Twitter by going to www.twitter.com/DrJohnDrozdal. See you online!

Caveat Emptor…When it comes to considering a “Life Coach”

When my generation was in high school, one of the career opportunities that was not even on the radar screen was barista as in “one who makes expensive latte drinks at chain coffee shops”. Another is “life coach” as in “someone who helps one navigate life’s sea of change – be it career, personal or otherwise”. Back in those days, you made coffee on your stove top perculator and if you needed help with life’s vagaries, you talked to your friends at a diner or bar. Coaches stuck to the sport they knew.

Given the economy, and the fact that at least one national coffee house chain is closing outlets, baristas are no longer in the demand they once were. Life coaches seem to be multiplying exponentially, though – as are the certification programs to become one. My friend Bob recently emailed me that “there is not enough ‘life’ for all the coaches out there”. He may be right.

If you google “life coach certification programs” you will find a plethora of avenues to become a certified life coach. Here is what I observed when I did just a little bit of digging. First, the programs range from a day-long (or less) program to a several month course of study – and at the end of either extreme one becomes a “certified life coach”. The variability of the length and the content of the courses suggests that there is no agreement of what constitutes the preparation for a life coach.

Second, these certification programs can cost several thousand dollars – and for many it is hard to even find out how much the program costs. Again, a pretty suspect fact. Makes one think that the “certification process” itself was created by a few as simply a money-making proposition.

Finally, I found little evidence in my quick search of either a threshold for entry into the program – that is, an application process – or a demonstration of competency at completion of the program. What tends to be emphasized is the lucrative opportunity that waits for certified life coaches. My question is, does anyone ever wash out of these programs and if they do can they just try another?

Now that I have raised the above warning flags, I do know several executive coaches who are excellent. And there are probably some credible life coaches as well. However, in the absence of agreed upon standards of what makes a great life coach, my advice to all is that if you have exhausted your friends’ patience regarding your life issues and you really need a life coach, check references!

Let’s Try to Understand Millennials…

A couple of weeks ago, I conducted a workshop on “How to Lead Different Generations of Volunteers for a Minneapolis nonprofit organization. A Gen X participant (aka “a thirty-something) shared how exasperated she has become with the twenty-something who reports to her. When she gave her direct report an assignment at 4PM with the expectation that the twenty-something would not leave work until she completed the assignment, the Gen X boss was shocked when the twenty-something told her that she was leaving right now to meet her friends for a beer and would get to the assignment after that.

Fortunately, there were two twenty-somethings in the training session. One responded: “For us work and play all run together and we don’t adhere to a rigid work schedule or work from 8 , 5 and then play. We have a work ethic , it’s just different from that of older workers. Just give us the assignment, tell us when it is due, and let us do the work.

This is exactly how Google works. They have a preponderance of young workers (20 and 30 somethings) and they make the workplace very fluid. And¦they hold people accountable.
Over the last few months, I hear a lot of older workers and even some Gen X’ers bashing the Millennials or twenty-somethings saying they don’t work the way we do and that they are not prepared for the world of work. That statement begs two questions.

The first is, who says that Millennials need the same attitudes toward work? Isn’t work about getting results on time? Why do we still need rigid, out-dated policies about when one has to work? Take the advice of the Millennial in my training session: give an assignment with clear expectations, tell the employee when it is due, let them do the work, and hold them accountable for the results.

The second question concerns why is the youngest generation in the workplace unprepared for the world of work? The answer is a seriously flawed education system that only permits positive feedback, rewards just showing up rather than results, and gives so much latitude to students about when assignments are due that they have very poor time management skills and no clue what a deadline is. It is time for revolutionary thinking in education to better prepare students not only for work but also for life.

Reframing “Working and Playing Well With Others”

I found zenhabits.net when I was googling (never thought I’d use that as a gerundive , or is it gerund, Chris?) to find websites that address minimalism. I also came across a couple of sites by a couple of minimalist twenty-somethings (http://www.lucasallmon.com and http://www.betterthanyourboyfriend.com.) A guy named Tynan authors the latter blog. His bio reads as follows: Hi! My Name is Tynan… I’m an egomaniac vegan pickup artist who sold everything and is traveling around the world. I generally do whatever I want whenever I want, even when I’m pretty sure it’s a bad idea. I like singing gangsta rap, writing, working out, working on my business, traveling, and finding adventure. I always wear a sequinned hat with stars on¦ OK, so maybe Tynan is a little non-mainstream kind of dude. However, I’m picking up that there is a trend emerging around earning a living , or at least making money to support oneself , in an unconventional manner that does not link one to a specific place. There are others who have decided to “sell everything, travel around and support themselves on the road and they are able to do it-or so they claim.

When more and more people opt for flexibility in work, which could be as simple as, working at home, I wonder what “working and playing well with others will look like in the future. In the good old days when everyone worked in the same location , or at least a finite number of multiple locations , you could actually see if people were, in fact, working (and playing well) with others. With situations like Lucas Allmon where he may never even meet a client face-to ,face, the only thing anyone will see are the results , not how they are produced. And that scenario may drive the control freaks of the world off the proverbial bridge. About a year ago, I wrote a blog about my first job. I had a boss who believed that if you are not sitting at your desk with your pencil poised, you were not working. That was a long time ago and that is a good thing because this example of control freak behavior would not work today.

I’m sure no one would be surprised that the management cognoscenti have coined a term for people who work together in multiple locations and who may never see each other but are accountable for a collaborative work product , that term is a “virtual team. Here’s the deal. A virtual team is no different than a traditional team. Apart from the fact that members of a virtual team may never meet face to face (they could teleconference or use SKYPE), they still need clear goals and expected results, defined roles and responsibilities, established systems and procedures (like how they will communicate and make decisions) and clear definition of the kind of relationship the team will have in working together , that is, its sense of community. As I think about it, the longing that some have for a different kind of relationship is not only possible, but there are a number of great practices for building effective and satisfying relationships that still apply. If only some managers could get over the control thing¦

Collaborate and Improvise!

“In the long history of humankind (and animal kind, too) those who learned to collaborate and improvise most effectively have prevailed. – Charles Darwin

I came across this quote in a blog on zenhabits.net titled “12 New Rules of Working That You Should Embrace Today. Aside from the fact that article is a little judgmental and reductionist (why not 14 rules or even 20?), I think the themes of collaboration and improvisation are noteworthy , and are valued especially by the twenty-somethings of the millennial generation about whom I have commented in prior blogs.

First, let’s talk about collaboration. One of the characteristics of the baby boomer generation is its competitiveness. As my colleague on generational issues Wendy Shannon points out, boomers are competitive because there are so damn many of them! I had to try out for the baseball team, the orchestra, the play, and compete for a place in my entering class in college when there were way more applicants than spaces. And when I was in graduate school in the early ˜70′s the reality was that there were way more Ph.D.’s than open positions. My friend Tom Brady, who was a philosophy graduate student at the University of New Mexico at the time, told me that UNM had an opening for an assistant professor in philosophy and that there were over 500 applicants! So the boomers learned how to compete.

In organizations today, boomers hold the majority of leadership positions and therefore set the direction and policy for those organizations. Hence, most organizations are more competitive than they are collaborative. It is one thing to compete externally in the marketplace for customers and talented employees. However, competitiveness often gets out of control internally when employees on the same project or department are competing to get ahead in their careers because of the policy of “up or out that seems to dominate most organizations. Peter Senge in “The Fifth Discipline talked about how mental models or assumptions that people hold can shape the way people think and act. He emphasizes the importance of questioning assumptions to see if they have become outdated. I think the assumption that internal competition is a good thing for an organization needs such questioning. The idea that collaboration is the new productivity tool is worth examining. The twenty-somethings understand the value of collaboration. Maybe the Boomers can learn something from them – instead of seeing them as so different.

Second, let’s address improvising. In the context of the blog, improvising means adapting, changing ways of working, and utilizing technology most effectively. I know a lot of boomer leaders in organizations who find trying new methods, new ways of thinking, and new technology too scary and so they resist change. As a result, I think there is a possibility that large corporations may become casualties because of their failure to adapt. Rapid changes in markets and resource availability , especially non-renewable fuels- will force improvisation. And I see examples of corporations resisting change frequently. Here is a simple – almost trivial example. There is a readily available piece of software called Skype. It’s free and with a camera and microphone attached to your laptop , which is usually built in in newer machines, you can talk with and see people anywhere in the world there is Internet access. And yet, the norm is to hop on a plane, travel across country or continent in order to meet face to face. Just think how adapting new technology can aid collaboration.

The author of “12 New Rules of Working That You Should Embrace Today, Leo Babauta, ends by stating that the ideas he put forward in this article do not have main stream acceptance. So as I reflect on the quote that sparked this blog, I wonder how many corporations will prevail?